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Q&A
Hi, GEMERRY. If I order your eyelash extensions today, when my items will be shipped?
Hello, dear. We will try our best to ship your item within 3 business days, some shortage item may take 3-10 business days, we will ship ASAP.
What shipping methods I can optional?
HI, dear. We use DHL or Fedex to ship your item. They are safer and faster. Usually 3-5 working days you will get your lovely package.
Why is my shipping cost different every time?
Hello, the shipping cost base on the shipping weight, fuel surcharge and exchange rate, maybe have little change every timer.
I heard that there is an epidemic situation in China. Is it safe received package from China?
Yes, it is safe, dear. The main epidemic situation is only in Wuhan, which is
under control. And the coronaviruses do not survive long on objects. You can buy with confidence
If I don’t need the item, how can I refund?
Hi,dear. We have professional return policy:
- Cancel Order: Please inform us about it before it has been shipped. And we will inform you about canceling the order via email. The refund request will be processed within 1 business day. Note: The cost of private label is non-refund after order.
- Quality Unsatisfied: Please provide pictures or videos within 3 working days after received, and we will resent you the products.
- No need: You can contact us to cancel your order before shipped. If your order has been shipped, please return unwanted items by post within 30 working days. Buyer pays return shipping. Items must be unused, in the same condition as received and include all original packaging.Carefully pack any items to avoid damage during transport. We do not accept responsibility for any products returned that are lost or damaged in transit.
Hi, I want to customize my label, how long time it required?
Hello, dear. Private label usually will cost 7-10 business days, and produce
the lashes will cost 7-10 business days. We will try our best to ship them ASAP.